Frequently Asked Questions:

~Remember No Question is a Dumb Question~

When in Doubt, ask us!
Our friendly staff is here to answer any questions are concerns you may have.
Phone: 267-207-0950 Email: sales@partybouncerenals.net

How much does it cost to rent a moonbounce?
Price is determind by Date/Delivery Location and type of surface the Inflatable will be istalled on
(i.e. Grass or Pavement).
 
Do I have to have the moonbounce delivered or can I pick it up myself?
We offer Full Service Delivery as well as Warehouse Pick up at our Lansdale, Pa 19446 Location.
(Pick up is by Appointment Only).
 
Are your units clean?
Yes, our units are vacuumed and sanitized prior to each use.
 
How much room do I need to set up?
You will need a minimum of a 5 ft perimeter surrounding the bounce or tent area that is semi-level, clear of any rocks, sticks, roots, etc that could puncture the bounce. If you have an in-ground sprinkler system, make sure it is turned off and the sprinkler heads are not engaged. Also, Underground Utilities, are very important, if you are in doubt, you may call PA One Call: their number is: 811 , this must be done at least 3 business days prior to an event, and they will send utility companies out to check for you.
 
Example: 15x15 Moonbounce would need a 20x20 area. This is very important!
 
How many kids can safely bounce at once?
This depends on the size of the inflatable, however below is a quide for a Standard 15x15 moon bounce .
Unit Size    Children 8 and under    Children 8 - 12     Teens      Adults

15' x 15'          10                         8               5            3
How does the bounce stay inflated?
The bounce is inflated with a fully enclosed blower motor unit that must stay on the entire time the bounce unit is being used. The design of the blower is such that no moving parts are exposed. This is a very important safety feature that you should take into account whenever considering a rental. The blower unit must be located within ~75 feet of an electrical outlet.

Can we set up the bounce on concrete or asphalt?
Yes, however for safety reasons, we prefer that the bounce be placed on a level, grassy area. An additional sandbag fee may apply.

How do you keep the bounce from floating away?
While they are full of air, the bounces themselves are quite heavy. However, they do need to be staked down to avoid them "walking" around. To accomplish this we use large sandbags at each corner when setting up on concrete or asphalt. When setting up grassy areas, we use large stakes that are driven into the ground. While these stakes do not go deep enough to hit utility lines, please let us know if we will be setting up near items such as drainage lines or sprinkler lines.

The location that we wish to use is not close to electrical power, I guess we can't have a bounce?
Don't let that stop you. We have generators available for rent, including a full tank of fuel, that will power the blowers that inflate the bounce.

How Much of a Deposit?
We require a $50.00 Non-Refundable Deposit. For orders over $500, a 50% deposit is required. Unless Cancellation is due to Inclement weather. Weather related cancellations are only determined on the day of the rental and will result in a complete 100 % refund of deposit.

What if it is windy or rainy on the day of my event?
If the local forecast is calling for high winds (> 15 MPH), or rain on the morning of your reservation, we will contact you via phone to reschedule your reservation for another day or to provide a refund of your deposit. Rescheduling is based on availability for the day requested. If you feel that rain or wind is a concern, please bring this to our attention PRIOR to us arriving at your location. No Refunds will be provided once the bounce is set up. Party Bounce Rentals MoonBounce reserves the right to cancel a rental and provide a full refund of your deposit if it is raining or rain is inevitable.

What do I do in the event that we receive unexpected rain or high winds (>15 MPH) during our rental?
Given the frequency of afternoon thundershowers and storms in our area, this is a valid concern. It is important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate. DO NOT USE THE UNIT IN HEAVY RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

What do we do if there is an emergency?
In the case of an emergency, have everyone exit the bounce calmly and quickly and contact Party Bounce Rentals at: 267-207-0950.

Does Party Bounce Rentals  have insurance?
Definitely! Due to the high cost of insurance, there are many companies out there that choose to not carry insurance coverage. However, at Party Bounce Rentals MoonBounce, we believe that this is the most important requirement for running a moonbounce rental business. As such, we are fully insure Party Bounce Rentals MoonBounce's gross negligence. This statement in no way implies legal responsibility. Please read your rental agreement. We are happy to provide a copy of our insurance binder upon request.

What are my responsibilities as the renter of the bounce?
Our contract requires that an adult be home when the bounce is setup. We will review the features of the bounce with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the bounce anytime the bounce is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Aside from safety items, it is the responsibility of the renter to provide for electrical power within 100 feet of the bounce and a level area to set up on.

How safe are moonbounces?
As long as the safety rules are followed, bounces are very safe. In fact, most accidents that arise from the use of moonbounces are a direct result of the renters not following the posted safety rules by allowing the unit to be overloaded, allowing the unit to be used in high winds, etc.

How do I reserve a unit?
Call or email us at 267-207-0950, PartyBounceRentals.net,  and we will be happy to process your reservation request. We will then tentatively reserve your unit, fax or email you a rental agreement and Safety Rules and Regulations agreement for you to sign and return. Once we have received your signed documents and your deposit, we will finalize your reservation.

How can I pay for the unit?
Party Bounce Rentals accepts Cash, Checks, Money Order, Visa, Master Card, Discover.

Please Note: For any payment other than cash, you must have the following (No Exceptions)
Check: Driver's License or Government Issued I.D., and a photo copy of your I.D. If a check is returned from the bank for any reason a fee of 75.00 dollars will be charged.
Credit Card: You need the Card, and a photo copy of your I.D.
Money Order: Driver's License or Government Issued I.D. , and a photo copy of your I.D.

We will not make any exceptions. If you do not meet the payment requirements, Party Bounce Rentals reserves the right to cancel your order. Please have payment ready upon arrival. We do not mean to be rude, but we simply cannot be delayed due to payment issues.

What is your delivery area?
Our primary delivery area is Montgomery, Bucks, Delaware Counties. As well as Philadelphia.

Do you provide special pricing to schools, churches and other non-profit organizations?
Absolutely! Please email or call us at 267-207-0950, PartyBounceRentals.net for details. We would love to work with you.
*Additional delivery fees may apply depending on location.   Prices subject to change without notice.
Among other cities, Party Bounce Rentals may serve the following areas: Abington, Roslyn, Ambler, Fort Washington, Glenside, Maple Glen, Harleysville, Lansdale, Souderton, Philadelphia, Philly, Reading, Norristown,
Valley Forge, Bethlehem, Hatfield, Telford, Franconia, Levittown, Media, Chester, Easton, Langhorne, North Wales, Radnor, Wayne, Scranton, West Chester, Bangor, Concordville, Eagleville, Emmaus, Fort Washington, Franklin Center, Gardenville, Lehigh Valley, Southeastern, Trevose, Arcola, Audubon, Bensalem, Blue Bell, Collegeville .
*Counties include: Montgomery County PA, Bucks County PA ,Chester County PA, Delaware County PA,
and New Castle County, Delaware. If not sure call and ask.
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